I have a Babybrezza Formula Pro and the water is not heating, even when the green light is on. What is the issue?

Firstly please note that the Babybrezza Formula Pro machine only heats the water to body temperature and not more. If this is not the case, the water tank could be faulty or inserted the wrong way. Please refer to the user manual for correct installation, and if still not heating, contact us helpdesk@dutchkid.com for further assistance.