What if I received a faulty product?

We take pride in the brands and products we stock and have tried and tested all of them before they make it onto our site. However, mistakes happen in manufacturing and we never want a customer with a faulty item. Many of our stroller and car seat brands offer their own warranty  - the longest warranty period applicable will stand and will over-ride the below.

An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident. Where possible the item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, an exchange will be offered or a full refund will be issued.

Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.