Please take it to your local Justkidding store and get help from one of our experienced staff. If something is wrong with it please forward it to our aftersales department. [email protected]
Kindly forward the below to [email protected], our aftersales team will assist you further:
1. A short video and/or photo of the damage
2. Receipt copy
3. The serial number mentioned on the stroller
This is handled cast to case. Kindly forward the below to [email protected]
1. A short video and/or a photo of the damage(s)
2. The serial number mentioned on the stroller
Our aftersales department works 9 to 5 from Saturday to Thursday.
The main help centre is located in our Al Safa store. Once your claim is approved you can drop off your product in any of our branches.
This is handled case to case. Please contact our aftersales department. [email protected]
Yes, if located in Dubai delivery is free of charge, if elsewhere charges will apply. Please contact [email protected] for more information.
This is handled case to case. Please contact [email protected]
We only repair brands available at Justkidding. For additional information please contact [email protected]
Yes, for certain brands we have spare parts. For more information please contact [email protected]
The timeframe varies from case to case, usually between 1-14 working days (Excluding the ordering time of the spare part). For more information please contact [email protected]
Yes, if outside Dubai charges will apply, varies per case.
No, the customer pays all related bank charges, before that we will not proceed your order/delivery.
Yes, but we only offer car seats and strollers as loan products. We will inform you when loan product is available.
Yes, but this varies per case. For info please contact [email protected]
For aftersales, no, you can to drop it off at your local Justkidding store. For more information please contact [email protected]
Please take it to your local Justkidding store, so that one of our sales staff can assist you. If not possible, contact [email protected]
We offer aftersales services in every country where a Justkidding store is located. UAE, Qatar and Kingdom of Saudi Arabia. Terms and Conditions apply.
Many of our strollers and car seat brands offer their own warranty - the longest warranty period applicable will stand and will over-ride the below. An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 14 days of the item being purchased.
Yes, but only for the brands we sell and service charges will apply.
This is handled case to case. To make sure we are able to repair your item send a picture/video and serial number to [email protected]
Yes, charges will apply.
Yes, but we recommend to drop/collect it within the aftersales working hours.
Yes, but for safety. reasons please check with the Justkidding aftersales department.
Yes, please contact us first for your location. If located in the gulf region it will be provided by us. If outside the gulf region we will contact the supplier and locate the nearest authorised retailer.
Yes, we offer a wide variety of adapters. Please check our website www.justkidding-me.com or visit one of our Justkidding stores, so one of our expert staff can gladly assist you.