I have a STOKKE stroller and my front wheel has stopped working/rotating as it used to. What is the problem?

There could be two problems with your STOKKE stroller

1. The wheels are not moving/spinning. This usually means the wheel is damaged, which needs to be replaced.

2. The Wheel is not rotating. This could mean the wheel lock is defect and the complete wheel assembly must be replaced. 

 

Costs:

1. AED 410 per rear wheel

2. Stokke foot back Assembly AED 495.00

3. Service charge AED 60.00

I have a STOKKE Xplory and the handle arm/bar is loose. Why is that?

If it is within the warranty period, we will replace the handle arm under warranty claim free of charge, assuming it is not misused. If it is misused warranty will not apply. However if not under warranty we can still replace it but charges will apply.

Do you offer seat textile kits for STOKKE strollers?

Yes, we do offer a wide variety of STOKKE textile kits in several colours and we can offer the replacement service. Kindly forward your inquiry to [email protected]

 

Costs:

1. AED 650.00 for Stokke Xplory/Cruzi/Trailz Seat Textile Kit

2. AED 50.00 Service charge

I have a STOKKE iZi Go car seat and my wire set broke, do you have new wires?

Yes, we do offer canopy wire sets/mount kit. For inquiry contact [email protected]

I have a STOKKE iZi Go car seat and my canopy fabric broke, do you have new canopy fabric?

Yes, we do offer canopy fabric. For inquiry contact [email protected]

 

Costs:

1. AED 250.00 FOR HOOD

I have a STOKKE Xplory V3 and my foot back got damaged during a flight. Can this be repaired?

Yes, we do offer a wide range of spare parts for STOKKE strollers. When it comes to flight damage, please contact your airline immediately to get a flight damage claim/reimbursement, and contact us to replace/repair the stroller as soon as possible.

Costs:

1. Stokke foot back Assembly AED 495.00

2. Service charge AED 60.00

I have a STOKKE Xplory and my canopy fabric is damaged. Can I get this replaced?

Yes, we offer STOKKE Xplory canopy fabrics in multiple colours.

 

Costs:

AED 350.00 for the Hood

I have a STOKKE Xplory and my folding foot handle is damaged. Can this be repaired/replaced?

Usually, when it comes to the folding foot handle most of the time when it is not functioning properly, the pin has come out. If this is the case, it can be easily repaired. If the foot handle is broken we replace the folding foot handle.

 

Costs:

1. AED 150.00 STOKKE XPLORY FOLDING HANDLE KIT

I have a STOKKE Xplory and my safety bar is missing/damaged. Can you help me?

Yes, we offer replacement safety bar.

 

Costs:

AED 380.00 FOR SAFETY BAR

I have a STOKKE Sleepi and my canopy drape rod got damaged. Do you have a replacement part?

Yes, the replacement part can be purchased in the Justkidding store.

 

Costs:

1. AED. 185.00 for the Drape Rod

I have a STOKKE Tripp Trapp and I did not receive the anti-slip V-gliders. Does this come in the box?

No, it does not come in the STOKKE Tripp Trapp box. It only comes if you purchase the STOKKE Baby Steps or it can be purchased as a spare part through [email protected]

 

Costs:

1. AED 45.00 FOR THE GLIDER (V1 & V2)

I have a STOKKE Tripp Trapp V2 , can I use the V1 gliders on the V2 Tripp Trapp?

No, V1 gliders will only fit on the V1 Tripp Trapp and V2 gliders will only fit on the V2 Tripp Trapp

 

Costs:

1. AED 45.00 FOR THE GLIDER (V1 & V2)

I have a STOKKE Steps, my seat is damaged. Can this be repaired?

Yes, we offer the seat as a spare part.

I have a STOKKE Sleepi Mini and I am looking for the mattress foam, does this come as a spare part?

Yes, we do offer the foam as a spare part.

 

Costs:

1. AED 300.00 STOKKE SLEEPI MINI MATTRESS FOAM

I have a STOKKE Sleepi Mini and I am looking for the mattress cover does this come as a spare part?

Yes, we do offer the cover as a spare part.

 

Costs:

1. AED 150.00 STOKKE COT SLEEPI MATTRESS COVER

I have a STOKKE Tripp Trapp and the two metal bars are missing. Does this come as a spare part?

Yes, we do offer it as a spare part.

 

Costs:

AED 85.00 STOKKE TRIPP TRAPP METAL bar (2 pieces)

I have a STOKKE Scoot V2 and I am looking for spare wheels. Can you assist me?

Yes, we do offer replacement wheels as a spare part. (rear & front) [email protected]

 

Costs:

1. AED 340.00 PER FRONT WHEEL

2. AED 265.00 PER REAR WHEEL

I have a STOKKE Xplory and my front wheels are vibrating. What is the issue?

This could be either from the wheel or the chassis. We can replace both after inspecting the stroller.

 

Costs:

1. AED 320.00 PER FRONT WHEEL

2. AED 2850.00 FOR CHASSIS

I have a STOKKE Crusi and the wheels keep locking in. Why is that?

The issue is from the swivel locks and the complete wheel has to be replaced. Contact [email protected] for inquiry.

 

Costs:

1. AED 545.00 PER FRONT WHEEL

I have a STOKKE Xplory and the zip of my shopping basket is broken. Can you help me with this?

Yes, we can replace it with a new one. Contact [email protected] for availability.

 

Costs:

1. AED 350.00 FOR THE SHOPPING BAG

I have a STOKKE Trailz and my wheels have lost their structure. Can you help me with this?

Yes, we can replace it with a new set of wheels, depending on whether it is front or rear wheels and availability of stock.

I have a STOKKE Sleepi bed/crib. Do you provide the wheel set as a spare part?

Yes, we do offer this as a spare part.

 

Costs:

1. AED 520.00 STOKKE SLEEPI WHEEL SET

I have a STOKKE stroller and I want a new cover/style kit. Can I buy new colours from you?

Yes, we offer STOKKE stroller fabric/style kit in multiple colours.

 

Costs:

1. AED 650.00 STOKKE XPLORY SEAT TEXTILE KIT 

2. AED 590.00 STOKKE XPLORY CARRYCOT STYLE KIT 

3. AED 50.00 SERVICE CHARGE

I am looking for Stokke Scoot V1 back wheel clip that holds the wheel to the frame, can you help me?

Since the STOKKE V1 Scoot is now discontinued, we do not stock the spare parts anymore. However, we can check with supplier and order it for you if available.

I have a STOKKE Xplory and would like to get a part for it that is missing/damaged. It is the round folding clip part that you pull to fold down the stroller. Also, do you fix/service the stroller?

Yes, we do replace the folding clip and do offer service for all STOKKE strollers.

 

Costs:

1. AED 150.00 STOKKE XPLORY FOOT BACK TRIGGER

2. AED 80.00 SERVICE CHARGE

I have a Stokke Sleepi bed/crib. Do you provide the screw set as a spare part?

Yes, we sell the screw set as a spare part for the price of AED 430.00. To inquire about availability, please contact us at [email protected]

I have a Stokke Xplory and my foot rest is missing. Do you have this as a spare part?

Yes, we do sell the foot rest as a spare part for the price of AED 300.00. To inquire about availability,  please contact us at [email protected]

I have a stokke baby carrier (old /new version) and I have lost the back metal support,do you sell this separately?

Yes, we do sell the back metal support as a spare part. For inquiry regarding availability and pricing, please contact us at [email protected]tchkid.com.

I have a stokke flexi bath and I lost the drain plug, do you sell this separately?

Yes, we sell the drain plug as a spare part. For inquiry regarding availability and pricing, please contact us at [email protected]

I have Stokke trailz stroller and I am looking for rear wheel inner tube, do you sell it separately?

Yes, we sell the rear wheel inner tube for stokke trailz stroller. For inquiry regarding availability and pricing, please contact us at [email protected]