The folding mechanism on my Uppababy Cruz is broken, can you help me?

It is highly unlikely for a folding mechanism to break under normal conditions. However, if this is the case, please contact helpdesk@dutchkid.com immediately, so we can inspect the Uppababy Cruz stroller and resolve the issue as soon as possible.

 

Costs:

Curz 2015 base frame: AED 1000.00

Service charge: AED 50.00

I have an Uppababy stroller, I lost the top cover/apron, can I but this as a spare part?

Unfortunately, you cannot purchase the apron separately, because every Uppababy stroller's apron is custom made. Therefore the complete bassinet fabric must be replaced.

I have an Uppababy Vista, purchased with a travel bag and it got damaged during the flight. What is the procedure of getting this fixed?

Usually, flight damage is not covered under warranty, however when it comes to Uppababy; If a stroller was in a travel bag, and got damaged during flight, it will be an exception and covered by warranty. Please contact helpdesk@dutchkid.com to assist you further.

I have an Uppababy Vista and my frame is broken. Can you replace it?

Yes, we do offer spare parts for all Uppababy strollers (Frame, Seat Frame, Wheels, etc.). For a quotation please contact us at helpdesk@dutchkid.com.

 

Costs:

1. Vista frame: AED 1125.00, VISTA SEAT FRAME: AED 300.00, VISTA REAR WHEEL: AED 150.00 PER WHEEL, VISTA FRONT WHEEL: AED 120.00 PER WHEEL. AED 50.00 SERVICE CHARGE.

2. Vista seat frame: AED 300.00

3. Vista rear wheel: AED 150.00 per wheel

4, Vista front wheel: AED 120.00 per wheel

5. Service charge: AED 50.00

I have an Uppababy Vista or Cruz, do you offer replacement fabrics?

Yes, we do offer replacement fabric for the seat and the canopy.

 

Costs:

1. Vista seat fabric: AED 300.00

2. Vista canopy fabric: AED 150.00

3. Cruz seat fabric: AED 230.00

4. Cruz canopy fabric: AED 130.00

5. Service charge: AED 50.00

I have an Uppababy Vista and my bassinet got damaged. Can you replace this?

Yes, we can replace the bassinet, but we do not keep any stock, therefore we will have to check with the supplier for availability of stock.

I have an Uppababy Vista and my front/rear wheel broken/damaged. Can you replace this?

Yes, we can replace the wheel.

 

Costs:

1. Vista front wheel: AED 120.00 per wheel

2. Vista rear wheel: AED 150.00 per wheel

I have an Uppababy Vista (2013) and when applying the wheel lock only one wheel locks. How can this be fixed?

First, try to interchange the back wheels. If that does not work please drop it off at your local Justkidding store and we can forward it to our aftersales department.

I have an Uppababy Vista (old version). Do you have the rumble seat available?

For the 2015 model we sell it on our website and for the older versions, we have to check with the supplier. Contact helpdesk@dutchkid.com for more info.

Is the rumble seat included in the box when purchasing the Uppababy Vista?

No, unfortunately, this has to be bought separately.

I have an Uppababy Vista and the clip has broken off that secures the stroller when in a folded position. Do you have a new clip?

We will have to replace the whole chassis because the fold lock is part of the chassis and does not come as a spare part.

 

Costs:

Chassis/frame: AED 1125.00 

I have an Uppababy Vista and the brake is broken. Can this be repaired?

First, try to interchange the wheels if that does not work the complete chassis must be replaced. For inquiry contact helpdesk@dutchkid.com

I have an Uppababy Vista and the footrest of my seat frame is broken/cracked. Can this be repaired?

In this case, the whole seat frame has to be replaced.

 

Costs:

1. Vista seat frame: AED 300.00

2. Service charge: AED 50.00 

I have an Uppababy Vista and I lost my adapter for the rumble seat. Do you sell this as a spare part?

You can purchase these adapters directly from the store.

I have an Uppababy Cruz and my front/back wheel is broken. Do you sell this as a spare part?

Yes, we have this as a spare part.

 

Costs:

1. Cruz front wheel: AED 80.00 per wheel

2. Cruz rear wheel: AED 120.00 per wheel

I have an Uppababy Cruz stroller. Every time I go to a mall/store and pass by a security gate/wall, it keeps beeping. Why is that?

There are very few Uppababy Cruz strollers, that have this issue, and the reason is because of the magnesium component used in the stroller frame. Therefore some stroller frames will have more magnesium than the others, and this causes the security alarm in some gates to go off. Please report this along with the serial number to helpdesk@dutchkid.com.

I have an Uppababy Vista/Cruz and my canopy wire set is missing, broken or damaged. Can this be repaired/purchased separately?

No, unfortunately we do not sell the wire set as a spare part however we can check with the supplier for availability, please contact us at helpdesk@dutchkid.com.

I have an Uppababy Vista 2015 stroller & the harness lock is not working. Do you sell the harness separately?

No, unfortunately we do not sell the harness as a spare part however we can check with the supplier for availability, please contact us at helpdesk@dutchkid.com.

I have an Uppababy Cruz and my stroller is bouncing. Can you help fix it?

Yes, we can assist accordingly however we will need to inspect the product first to further be able to evaluate the issue, please contact us at helpdesk@dutchkid.com.

I have an Uppababy Vista 2015 stroller & we lost the canopy. Do you sell it as a spare part?

Yes, we do sell the canopy as spare part. For inquiry regarding availability and pricing, please contact us at helpdesk@dutchkid.com.

I have an Uppababy Vista 2014/2015 and I am looking for the shopping basket fabric, do you sell it separately?

Yes, we do sell the Uppababy Vista 2014/2015 shopping basket fabric as a spare part. For inquiry regarding availability and pricing, please contact us at helpdesk@dutchkid.com.

I have an Uppababy vista 2014 model and I am looking for the rumble seat and piggyback board, do you sell this separately?

No, unfortunately we do not sell the rumble seat and piggyback board as a spare part however we can check with the supplier for availability, please contact us at helpdesk@dutchkid.com.

I have an Uppababy vista 2014 model and I am looking for shopping basket fabric, do you sell this separately?

Yes, we sell the shopping basket fabric as a spare part. For inquiry regarding availability and pricing, please contact us at helpdesk@dutchkid.com.