I have a Babybrezza Formula Pro machine and the red light that indicates "No Water" is always on, even if I have water in the tank. What is the problem?

The reason for this issue could be from the water tank itself. Please contact helpedesk@dutchkid.com for a replacement tank.

I have a Babybrezza Formula Pro machine and it is not working at all. What is the issue?

If the power cord is faulty the whole machine has to be replaced. Check if the lights are functioning, then there could be a problem with you water tank or from the base. Make sure the powder container is assembled correctly.

I have a Babybrezza Formula Pro and I cannot find my milk setting. Can I request it?

If the milk powder setting is not enlisted, kindly provide us with the milk powder so we can have it tested and get you the correct setting.

I have a Babybrezza Formula Pro and I need the formula setting for my milk. Where can I find it?

See attached file for the formula settings.

I have a Babybrezza Formula Pro and the water is not heating, even when the green light is on. What is the issue?

Firstly please note that the Babybrezza Formula Pro machine only heats the water to body temperature and not more. If this is not the case, the water tank could be faulty or inserted the wrong way. Please refer to the user manual for correct installation, and if still not heating, contact us helpdesk@dutchkid.com for further assistance.

I have a Babybrezza Formula Pro and the measuring wheel is not spinning when I want to prepare my milk. What is the issue?

If the measuring wheel is not spinning could be either due to improper assembly, or the milk powder is exceeding the maximum limit. Please refer to the user manual, or contact us helpdesk@dutchkid.com for further assistance.

I have a Babybrezza Formula Pro and it is not dispensing the correct amount of milk. What is the issue?

Firstly, kindly ensure that the milk powder is adequate, (not too much or too less) for the measuring wheel to function accurately (refer to user manual for the correct measurement). Secondly, the issue could be either that the powder container is not assembled correctly or the machine is not properly maintained.

I have a Babybrezza Formula Pro and I lost/damaged the powder container lid. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 30.00

I have a Babybrezza Formula Pro and I lost/damaged the stirring wheel. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 30.00

I have a Babybrezza Formula Pro and I lost/damaged the locking cover. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 30.00

I have a Babybrezza Formula Pro and I lost/damaged the upper and lower measuring wheel. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 30.00

I have a Babybrezza Formula Pro and I lost/damaged the powder container. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs

1. AED 80.00

I have a Babybrezza Formula Pro and I lost/damaged the water tank lid. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 30.00

I have a Babybrezza Formula Pro and I lost/damaged the water tank. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 90.00

I have a Babybrezza Formula Pro and I lost/damaged the funnel cover. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 80.00

I have a Babybrezza Formula Pro and I lost/damaged the funnel. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 80.00

I have a Babybrezza Formula Pro and I lost/damaged the bottle grate. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 40.00

I have a Babybrezza Formula Pro and I lost/damaged the drip tray. Do you have this as a spare part?

Yes, we offer this as a spare part.

 

Costs:

1. AED 40.00

I have a Babybrezza Formula Pro, the powder container and/or funnel is clogging. What is the issue?

When the funnel is clogged with debris, the milk powder that passes through funnel will not be accurate as per the machine setting, therefore there will be inadequate milk powder in the bottle. Please gently wash the funnel with warm water and dry/clean it before using again.

I have a Babybrezza Formula Pro, the machine is dispensing the correct amount of powder, but the wrong amount of water. What is the issue?

Check if the water tank is assembled correctly. If it still does not work contact helpdesk@dutchkid.com

I have a Babybrezza Formula Pro, the temperature light is flashing yellow or yellow/green but not solid green. What is the issue?

Check if the water tank is too hot or cold, of the water tank is assembled correctly or if the heating element/base is malfunctioning. If so contact helpdesk@dutchkid.com

I have a Babybrezza Formula Pro, the water tank has odour, rust or build up. How does this occur and how can this be cleaned?

This usually occurs when mineral-rich water is used. Clean the water tank with water/white vinegar. Recommended is Distilled or purified mineral free water.

I have a Babybrezza Formula Pro, the machine is beeping and will not dispense. What is the issue?

Reassemble the powder container, empty the water tank and refill with water temperature, engage funnel and/or funnel cover or Remove powder container, manually press on lid switch then start; if still beeping, replace machine; if not beeping, put on powder container without lid and manually press on actuator then press start; if beeping, replace powder container; if not beeping, reengage lid - if beeping, replace lid

I have a Babybrezza Formula Pro, the funnel light does not work. What is the issue?

Try to engage the funnel cover. If this does not help contact helpdesk@dutchkid.com

I have a Babybrezza Formula Pro, multiple ML lights are on. What is the issue?

This is most likely that the base is malfunctioning. Contact helpdesk@dutchkid.com

I have a Babybrezza Formula Pro, can I increase the water temperature?

No, the machine has a fixed temperature, which is close to body temperature

What type of water do I use for the Babybrezza Formula Pro?

Any type of water, distilled or purified mineral free water is recommended to prevent mineral build up