Usually, when it comes to humidifiers, it could be one of the following issues;
1. The electric plug is defected/faulty
2. The base is not functioning as it is supposed to.
Please let us know which one it is so we can assist you further. You can also contact our aftersales department firstname.lastname@example.org for further instructions on how to resolve this.
We have to check this with the supplier if it can be replaced. Contact email@example.com for inquiry